Questions Patients may have?

Is all personal information secure?

Yes information in secure, personal information is not used for any other reason than to inform you of your pending appointments. Please read our privacy policy for more information.

What is the cost?

The service is FREE to all BookaDoc registered patients. As a registered patient there will be no registration cost or cost to make an appointment with any of the Medical Service Providers listed on BookaDoc.

What if my favourite Service Provider is not registered with BookaDoc?

You can either ask your Service Provider to register with us or send us the detail at support@BookaDoc.co.za and we will contact him/her.

How will I know that my appointment has been accepted?

You will receive a confirmation e-mail from us confirming the details of the appointment. Alternatively you can see if the appointment has been accepted by going to your “My Appointments” panel after login where you can track and edit your appointments.

What if I forget about my appointment?

You will receive a SMS and email reminder 24 hours before the appointment.

What if a want to move or cancel my appointment?

By logging into your online profile with BookaDoc, you can access all your appointments and edit or cancel them*.
A minimum cancellation policy of 24 hours apply, so any cancellation within 24hours can only be done telephonically with the Service Provider
*Please ensure you are aware of the cancellation policy of the specific Service Provider.

What if I have a special request?

You can include a special request or share further information with the Service Provider when the booking is made.

What are some of the benefits offered by BookaDoc?

  • Saves time as appointments can be made after hours
  • Convenience, make appointments from anywhere at any time
  • No more phone calls to find an appropriate time slot, thereby saving you money on expensive phone
  • No cost
  • Cost for service is quoted on website*
  • Improves diary management as you can see exactly how long each appointment will take.
  • You can sync your appointments with Outlook.
  • SMS & E-mail reminders of upcoming appointments.
Questions a Service Provider may have?

What does it cost to register on BookaDoc?

To register is free, but a positive credit balance is required to make or receive appointments.
BookaDoc works on a pre-paid system. Credits can be bought from the credits panel in your profile. When a patient makes an appointment
with you the appointment will cost R5.00 or 5 credits.
Appointments made by the Provider will cost R1.00 or 1 credit. This includes all SMS's send to the patient

Is there a cost when patients cancel their appointments or if they do not show?

No only when the patient cancels the appointment within the 24 hours before the actual appointment.

Why are online appointments important to grow the business?

In South Africa there are currently in excess of 10 million internet users, growing at an exponential rate. Combined with mobile technology it is an undisputed fact that to be relevant in the modern era of information technology it is imperative for businesses of all sizes to embrace the internet as an essential tool, in order to reach more customers and provide convenience and efficiency to those customers, while at the same time growing the business through this still relatively untapped opportunity.

How do patients make appointments?

Existing or potential new patients will be able to search the practice and select a specific date, time and the service required. The patient will be able to access the online diary and find a suitable time and make the appointment online.

How does the system know how much time to allocate to each patient?

You will be able to list each service you provide and the duration for each, the system will then allocate the appropriate time for each appointment or combination of appointments.

What if there is more than one partner in the practice that requires a diary?

The system allows for as many diaries as required. Specific services can be allocated to each diary.

Are the appointments made private and secured?

Yes the appointments is private and secure. Potential patients can only see available times, but are not able to access the details of other patients and appointments. Each registered diary has its own login credentials keeping data save and secure.

Can the system accommodates leave and different working hours?

The BookaDoc system provides total flexibility in setting up each diary, managing leave and working hours effectively. At any time certain hours can be blocked and indicated as unavailable.

How are appointments made when patients phone in?

The Provider is in full control of the system and can make an appointment on behalf of the patient on the system. The patient will also then receive an e-mail and SMS confirmation 24 hours before the scheduled appointment.

How is control kept over appointments?

BookaDoc has various controls built in to ensure to give as much control as required, these include;
Automated acceptance of all appointments or manual acceptance.
Fully flexible diary settings, ensuring full control over available times.
Time control managing how far in advance patients can make appointments, e.g. 1 week, 6 weeks, 6 months etc.
Lead time managing how much notice you require for online appointments e.g. 0, 1 or 2 days etc.

Can BookaDoc be integrated with a website?

Yes, a booking button can be placed on any website allowing patients to access your online diary directly from your own website.

What can be done if an emergency occurs and appointments can no longer be honoured?

Appointments can either be cancelled or rescheduled. Patients will receive an SMS and email informing them that the appointment was rescheduled or cancelled.

What if additional information is required from a patient when an appointment is made?

A unique appointment template can be created requesting information like Medical Aid and Gender at the appointment stage.

Can information regarding the appointment be shared with patients?

Yes, a note can be added to any appointment, this note can be marked private or it can be shared with the patient. An email will alert the patient of the message.

Why BookaDoc?

  • Low cost.
  • Easy to use, but comprehensive diary system.
  • Business listing with an edge, as patients can book a service immediately with the practice instead of phoning.
  • Create revenue by tapping into the online market.
  • patients have access to your business 24/7.
  • Customize every single diary.
  • Save time.
  • SMS & e-mail reminders of upcoming appointments.
  • Booking button converts web traffic into actual appointments.



 

 

 

 

 

 

 

 

 

 

 

 

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